SeniorsList Rating: 4.5 / 5
Visiting Angels is the agency most people find when they first start searching for home care — they’re in all 50 states, they have over 600 offices, and their ads are everywhere. But the thing that actually made us pay attention when we were researching them was the Constant Companion device. It’s a voice-activated smart speaker that connects directly to a 24/7 urgent response team. Your parent says “I need help” and a real person answers. No other major home care agency offers anything like it.
We heard about it from a daughter in Bryn Mawr, Pennsylvania, who said her family needed care fast after a sudden health scare. “No company except Visiting Angels returned our calls,” she told us. Her experience after that was overwhelmingly positive — organized, responsive, and focused on her mother’s actual needs rather than upselling hours. That review stuck with us, partly because it was such a contrast to the company’s national aggregate scores on Trustpilot and Consumer Affairs, which are honestly not great.
That gap between local experiences and national scores is the Visiting Angels story in a nutshell. Some franchises are outstanding. Others aren’t. The free in-home consultation is a good way to feel out your local office before committing. And if you’re booking fewer than 20 hours a week, ask about pricing carefully — some locations charge significantly more for lighter schedules. If you’d like help making sense of Visiting Angels pricing in your area, email us at hello@seniorslist.com.
Visiting Angels: Pros and Cons
Pros
- Constant Companion device: Visiting Angels offers this HIPAA-compliant smart voice assistant speaker, which functions as a voice-activated medical alert system connecting clients to 24/7 urgent response agents. It’s a meaningful safety layer that no other major home care franchise currently matches.
- Free in-home consultation: A care coordinator visits the client’s home at no charge to assess personal, memory, and emotional care needs before any care begins.
- Respite care: Visiting Angels can step in to give family caregivers a break — handling laundry, meal preparation, light housekeeping, and companionship so primary caregivers can recharge.
- Specialized care planning: Personalized care plans for clients with Alzheimer’s, dementia, or other chronic conditions, as well as hospital-to-home transitional support.
Cons
- Caregiver consistency not guaranteed: Clients may see multiple different caregivers throughout the week depending on scheduling and availability, which can be disruptive for seniors who depend on routine and familiarity.
- Above-average pricing in some markets: Several of the locations we researched charged above local state medians, particularly for clients who need limited hours.
About Visiting Angels
Visiting Angels is headquartered in Bryn Mawr, Pennsylvania. Each of its 600-plus locations is independently owned and operated. The company’s care philosophy centers on keeping seniors comfortable, attended to, and meaningfully engaged in their own homes — a genuine alternative to assisted living or nursing home placement for those who qualify.
Services
Visiting Angels organizes its nonmedical services into four primary categories:
- Companion care: Grocery shopping, picking up medications, light housekeeping, and companionship activities like watching television or playing cards.
- Personal care: Grooming, bathing, dressing, toileting, and mobility assistance.
- Specialized home care: Personalized care plans for clients with Alzheimer’s, dementia, or chronic conditions, including wandering-prevention support, meal planning, toileting, and transportation.
- Respite care: Short-term or ongoing care relief for family caregivers who need time to rest, work, travel, or tend to their own health needs.
What to Expect
Based on our research across multiple Visiting Angels franchise locations:
- Hourly rates: $26 to $44 per hour depending on location and care level.
- Shift minimums: Typically four hours per visit across all locations we contacted.
- Weekly minimums: Vary considerably — some offices require 12 hours, others 20 hours, and some require a minimum of two visits per week.
- Pricing structure: Some franchises price based on shift length and visit frequency, while others offer tiered rates based on care complexity.
Visiting Angels’ customer service was responsive and attentive in our experience, and we were not pressured to commit to more hours than we needed.
What Customers Are Saying
Visiting Angels’ national aggregate scores on Trustpilot (2.8) and Consumer Affairs (1.9) are low, which reflects the challenge of aggregating reviews across hundreds of independent franchises. Local reviews paint a more accurate picture. The company’s Bryn Mawr, Pennsylvania headquarters holds 4.7 out of 5 stars on Google based on nearly 370 reviews.
From Bryn Mawr, Pennsylvania: “Our family’s experience with Visiting Angels was nothing short of miraculous. Due to how fast we needed help, no company except Visiting Angels returned our calls. They organized and fulfilled every single request we had. You can tell it’s not about the money — it’s about the service and care of your loved one.”
From Concord, North Carolina: “Dad’s caregiver Sharon is the best. She goes above and beyond — gives him manicures, makes sure his needs are taken care of, goes shopping for him, keeps me informed, and sends photos to me.”
One critical review from Urbana, Ohio, described a caregiver who fell asleep on duty and poor management follow-through when the issue was reported. Reading local reviews across Google, Yelp, and the BBB before committing is strongly recommended.
Cost and Pricing
Visiting Angels pricing varies by location, care type, and commitment level:
- Philadelphia, Pennsylvania: $36/hr with a 4-hour/shift minimum and 2-day/week minimum. (State median: $31/hr)
- Delray Beach, Florida: $26–$28/hr for clients booking 20+ hours/week with a 4-hour/shift minimum. “Angel Visits” (flexible scheduling) run $35–$40/hr with a 2-hour minimum. (State median: $30/hr) — We recommend Visiting Angels in Florida only if you need 20+ hours/week.
- Scottsdale, Arizona: $40–$44/hr based on care level, with a 4-hour/shift and 12-hour/week minimum. (State median: $36/hr)
Areas Served
Visiting Angels operates in all 50 states plus Washington, D.C., through 600+ independently owned franchise offices. International locations operate in Mexico, Canada, Korea, and the United Kingdom. To find your nearest location, enter your ZIP code at the Visiting Angels website or call 800-365-4189.
Our Assessment
Visiting Angels’ nationwide coverage, free in-home consultation, and Constant Companion device make it a distinctive option among nonmedical home care agencies. The company’s breadth is a genuine strength — very few agencies match its reach.
The higher pricing in some markets and the inconsistency of national aggregate reviews are real considerations. Local franchise quality varies enormously, as it does with any large franchise network. Research your nearest location thoroughly, schedule the free consultation, and use it to assess the responsiveness and professionalism of the staff before making any commitment.